FAQ | LinkMatch

General Product Related Questions

Where can I find the LinkMatch options page?

There are several ways. The easiest one is to click on login button at the top of this page. Also, you can click on the green checkmark in the right upper corner of your Chrome browser. If you don’t see the green checkmark you can click on the vertically positioned 3 grey dots in the right upper corner of your Chrome browser, then “More Tools”, “Extensions”, navigate LinkMatch for “YOUR CRM SYSTEM”, click “Details” and finally “Extension Options”.

Does LinkMatch fetch the email and phone number?

Only if it’s available on the LinkedIn page of a particular LinkedIn profile. We do have plans to expand this functionality and provide an email even if it’s not available on the LinkedIn page of a particular profile.

How do I save/update LinkedIn profiles in bulk/in a batch instead of one by one?

Unfortunately no, we used to have such a feature, but it appeared to require too much maintenance, so it was discontinued.

Do you offer integrations with other CRM systems?

Currently we are integrated with Zoho CRM/Recruit, PipeDrive, Greenhouse, Close, HubSpot, Insightly, CATS, PCRecruiter. This list is constantly expanding with the plans of further integrations in the future. If you’d like us to integrate with a system that’s not on the list, please drop us a line at team@linkmatch.com and we’ll let you know what could be done.

How can I become a LinkMatch affiliate partner?

Yes, please check the details on our Reseller Partnership page

Does LinkMatch work with all LinkedIn plans?

Yes

Does LinkMatch work with my current CRM subscription?

If you are using a CRM system that we are integrated with: Zoho CRM/Recruit, PipeDrive, Greenhouse, Close, Insightly, CATS, PCRecruiter then LinkMatch would work with any type of subscription that you may have with that system including Freemium.

Are there any limitations from LinkMatch on how many profiles I can match/parse to my CRM?

There are no limitations from LinkMatch, however, LinkedIn has a limitation of around 300 profile views per 24 hours before requiring you to confirm your identity through CAPTCHA for each subsequent profile that you would view after the 300. And there are also limitations on the amount of APi calls that LinkMatch could make to your CRM system. These limitations are imposed by the CRM system itself, please make sure to check with your CRM provider on the amount of APi calls you can make per company/individual within 24 hours. It will differ for each CRM system.

Do you support Firefox, Safari, Opera, Edge, other browsers?

For the moment Chrome, Opera and Edge are supported. However, we do have plans to integrate with Safari as well in the nearest future.

How can I synch LinkedIn messages with my CRM?

Yes. This feature is supported as a part of Pro plan in LinkMatch for Pipedrive, Zoho CRM/Recruit and HubSpot.

Can you develop a custom feature for our company?

Please send us your requests to team@linkmatch.com and we’ll see what we can do.

Do you integrate with other apps/software/websites besides LinkedIn?

LinkMatch also works in Xing.

Issues and Troubleshooting

I don't see the green/orange checkmark or red cross?

Please make sure that you’re logged into your CRM system and LinkMatch with the same email address, then refresh the LinkedIn page and try again.

The circle just spins and nothing happens?

Please try the remedy from the previous question:)

I'm getting an error when trying to save a LinkedIn profile to my CRM?

Please send us a screenshot of the error to team@linkmatch.com

I can't log into LinkMatch?

Please click on the green checkmark in the right upper corner of your Chrome browser and you will see the LinkMatch login page. If you don’t see the green checkmark you can click on the vertically positioned 3 grey dots in the right upper corner of your Chrome browser, then “More Tools”, “Extensions”, navigate LinkMatch for “YOUR CRM SYSTEM”, click “Details” and finally “Extension Options”. If when logging in you’re getting some kind of an error, please send us a screenshot of the error to team@linkmatch.com

My LinkMatch stopped working all of a sudden, what do I do?

Please make sure that you’re logged into your CRM system and LinkMatch with the same email address, then refresh the LinkedIn page and try again. If it doesn’t help, please reach out to us either through our chat at linkmatch.com or team@linkmatch.com

LinkMatch says that a LinkedIn profile is in my CRM, whereas, it's not (or visa versa)?

Please send us a link to that LinkedIn profile and a screenshot of the mismatched profile in your CRM to team@linkmatch.com. We will take a look at what’s causing the issue and will try to resolve it

LinkMatch doesn't save the information correctly, some of the information is missing

Please make sure that you have all the necessary information that you would like to be saved properly mapped from the LinkMatch options page, “Parsing Options” tab. Also please note that LinkMatch will only save the information that is available on the LInkedIn page. If you have everything mapped properly and the information is indeed present on the LinkedIn page, but LinkMatch still doesn’t save it - please reach out to us at linkmatch.com our at team@linkmatch.com

Payment and Billing Related Questions

How do I subscribe to LinkMatch?

Either by going to the LinkMatch options page and then choosing the “Subscription Settings” tab and then clicking “Subscribe” or sending us a request through linkmatch.com or team@linkmatch.com

I can't purchase/subscribe to LinkMatch, my credit card is being declined, what should I do?

This means that your bank is declining or not approving the transaction. Please contact your bank and ask them to clear this particular transaction as well as lift any limits that you may have on internet or overseas transactions. In addition, you can try purchasing through a different browser or trying a different credit card or PayPal.

How do I start my free LinkMatch trial?

By going to linkmatch.com and clicking “Try Out LinkMatch For Free”, then under the CRM system that’s applicable to you click “Start Your Free Trial”

Is the trial absolutely free? Do you need my credit card info?

Yes, the trial is absolutely free. No credit card required

How long is the free trial?

Depending on your CRM system the trial can be either 2 weeks and up to 1 month. If you feel like you need more time, please email us at team@linkmatch.com and we’ll extend your trial for a bit longer.

What happens after the free trial ends?

You will have the option to subscribe if you would like to.

How do I cancel my LinkMatch subscription?

Either by going to the LinkMatch options page and then choosing the “Subscription Settings” tab and then clicking “Unsubscribe” or sending us a request either through linkmatch.com or at team@linkmatch.com

How can I disable/uninstall LinkMatch?

Please click on the vertically positioned 3 grey dots in the right upper corner of your Chrome browser, then “More Tools”, “Extensions”, navigate LinkMatch for “YOUR CRM SYSTEM” and then move the blue slider until it turns grey. This will disable LinkMatch. If you click the “Remove” button next to the blue slider, this will remove LinkMatch from your Chrome browser. PLEASE NOTE that neither of these actions will stop your paid LinkMatch subscription IF you have any.

How can I change my billing/email/credit card information?

The easiest is to unsubscribe from the options page and subscribe again with the new billing details. If you have any issues, please reach out to us at team@linkmatch.com

How do I transfer my LinkMatch subscription to another email?

Please send us a request either through linkmatch.com or at team@linkmatch.com

Can I have multiple LinkMatch accounts on the same billing?

Yes, please send us the list of emails that you wish to put on the same billing either through linkmatch.com or team@linkmatch.com and in return we will send you a purchase link.

How do I add/remove an additional user to my billing?

By contacting us through our support chat at linkmatch.com or team@linkmatch.com

Is there a discount for teams?

Yes, but discounts only apply for LinkMatch Pro plan. If you have 5+ users you get 5% discount. For 20+ users - 10%.

LinkMatch says my subscription or trial has expired, but I paid!

Don’t worry :) Please reach out to us at team@linkmatch.com or through our chat at linkmatch.com and we’ll fix it!

Do you support LinkedIn integration with SalesForce?

Not yet, but stay tuned for future updates on this.

Account Management

How do I transfer my account settings (mapping, display options etc...) to the whole team?

By contacting us through our chat at linkmatch.com or team@linkmatch.com. We will do that promptly.

Do you have a dashboard to manage users?

Unfortunately, not at this point, but we are working on this feature and should have it available by the end of 2021. As a workaround for now you can email as to team@linkmatch.com to add/remove user from your billing

CRM Specific Questions

Pipedrive

Last updated on July 09, 2023

Can LinkMatch save my messages in my Pipedrive as activities?

Yes, this feature is available in our Pro plan.

Can I create a Pipedrive deal with LinkMatch from LinkedIn?

Yes, just click "Add New Deal" or "Add to existing Deal" in LinkMatch popup when saving the Profile.

Can I create an Activity/Note for Pipedrive lead on LinkedIn?

Yes, just click "Add New Activity" or "Add New Note" in LinkMatch popup when saving the Profile.

Can I see the Deal details(pipeline stage, notes etc..) of the Lead with LinkMatch?

Sure, just click "Show" in the Deals field and then select the needed Deal

Can LinkMatch automatically create Deal for each Lead that I save?

Yes, this feature is available in our Pro plan.

HubSpot

Last updated on July 09, 2023

Can LinkMatch save my messages in my HubSpot as Nots?

Yes, this feature is available in our Pro plan.

During the login into LinkMatch, I get a permissions error, what should I do?

Please make sure that in your HubSpot permissions your user has access to module "Marketing" and has "Lists" permission enabled as shown on the following screenshot.

What data from HubSpot about my Leads and Companies can I view/edit on Linkedin with the help of LinkMatch?

Pretty much everything: all the primary and custom fields, status fields, and Deals, Tasks and Notes assigned to the Lead.

Can I create a HubSpot deal with LinkMatch from LinkedIn?

Yes, just click "Add New Deal" or "Add to existing Deal" in LinkMatch popup when saving the Profile.

Can I create a Task/Note for HubSpot lead on LinkedIn?

Yes, just click "Add New Task" or "Add New Note" in LinkMatch popup when saving the Profile.

Does LinkMatch also save profile pictures?

Yes

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