Where can I find the LinkMatch options page?By clicking on the green checkmark in the right upper corner of your Chrome browser. If you don’t see the green checkmark you can click on the vertically positioned 3 grey dots in the right upper corner of your Chrome browser, then “More Tools”, “Extensions”, navigate LinkMatch for “YOUR CRM SYSTEM”, click “Details” and finally “Extension Options”.
Does LinkMatch fetches the email and phone number?Only if it’s available on the LinkedIn page of a particular LinkedIn profile. We do have plans to expand this functionality and provide an email even if it’s not available on the LinkedIn page of a particular profile.
How do I save/update LinkedIn profiles in bulk/in a batch instead of one by one?Unfortunately no, we used to have such feature, but it appeared to require too much of maintenance, so it was discontinued.
Do you offer integrations with other CRM systems?Currently we are integrated with Zoho CRM/Recruit, PipeDrive, Greenhouse, Close.io, Insightly, CATS, PCRecruiter. This list is constantly expanding with the plans of further integrations in the future. If you’d like us to integrate with a system that’s not on the list, please drop us a line a firstname.lastname@example.org and we’ll let you know what could be done.
How can I become a LinkMatch partner?Unfortunately, we don’t have a partnership program at the moment, however, this might change in the future.
Does LinkMatch work with all LinkedIn plans?Yes
Does LinkMatch work with my current CRM subscription?If you are using a CRM system that we are integrated with: Zoho CRM/Recruit, PipeDrive, Greenhouse, Close.io, Insightly, CATS, PCRecruiter then LinkMatch would work with any type of subscription that you may have with that system including Freemium.
Are there any limitations from LinkMatch on how many profiles I can match/parse to my CRM?There are no limitations from LinkMatch, however, LinkedIn has a limitation of around 300 profile views per 24 hours before requiring you to confirm your identity through CAPTCHA for each subsequent profile that you would view after the 300. And there are also limitations on the amount of APi calls that LinkMatch could make to your CRM system. These limitations are imposed by the CRM system itself, please make sure to check with your CRM provider on the amount of APi calls you can make per company/individual within 24 hours. It will differ for each CRM system.
Do you support Firefox, Safari, Opera, Edge, other browsers?Unfortunately, not at the moment, however, we do have plans to integrate with other browsers aside from Chrome in the nearest future.
How can I synch LinkedIn messages with my CRM?We are working on this feature at the moment. The full roll out for PipeDrive should happen in May, 2018 afterwards we’ll start the implementation of the same feature for Zoho CRM which should be ready by July, 2018.
Can you develop a custom feature for our company?Please send us your requests to email@example.com and we’ll see what we can do.
Do you integrate with other apps/software/websites besides LinkedIn?Unfortunately, not at the moment. Our primary focus is LinkedIn and different CRM systems.
How do I subscribe to LinkMatch?Either by going to the LinkMatch options page and then choosing the “Subscription Settings” tab and then clicking “Subscribe” or sending us a request through linkmatch.net or firstname.lastname@example.org
I can't purchase/subscribe to LinkMatch, my credit card is being declined, what should I do?This means that your bank is declining or not approving the transaction. Please contact your bank and ask them to clear this particular transaction as well as lift any limits that you may have on internet or overseas transactions. In addition, you can try purchasing through a different browser or trying a different credit card or PayPal.
How do I start my free LinkMatch trial?By going to linkmatch.net and clicking “Try Out LinkMatch For Free”, then under the CRM system that’s applicable to you click “Start Your Free Trial”
Is the trial absolutely free/ do you need my credit card?Yes, the trial is absolutely free.
How long is the free trial?Depending on your CRM system the trial can be either 2 weeks and up to 1 month. If you feel like you need more time, please email us at email@example.com and we’ll extend your trial for a bit longer.
What happens after the free trial ends?You will have the option to subscribe if you would like to.
How do I cancel my LinkMatch subscription?Either by going to the LinkMatch options page and then choosing the “Subscription Settings” tab and then clicking “Unsubscribe” or sending us a request either through linkmatch.net or at firstname.lastname@example.org
How can I disable/uninstall LinkMatch?Please click on the vertically positioned 3 grey dots in the right upper corner of your Chrome browser, then “More Tools”, “Extensions”, navigate LinkMatch for “YOUR CRM SYSTEM” and then move the blue slider until it turns grey. This will disable LinkMatch. If you click the “Remove” button next to the blue slider, this will remove LinkMatch from your Chrome browser. PLEASE NOTE that neither of these actions will stop your paid LinkMatch subscription IF you have any.
How can I change my billing/email/credit card information?By going to 2co.com which is our payment processing vendor and creating an account there with an email that you’ve used to subscribe for LinkMatch. Once done, you would be able to adjust your billing/email and credit card information.
How do I transfer my LinkMatch subscription to another email?Please send us a request either through linkmatch.net or at email@example.com
Can I have multiple LinkMatch accounts on the same billing?Yes, please send us the list of emails that you wish to put on the same billing either through linkmatch.net or firstname.lastname@example.org and in return we will send you a purchase link.
How do I add/remove an additional user to my billing?By contacting us through our support chat at linkmatch.net or email@example.com
Is there a discount for teams?Unfortunately, we don’t provide any discounts at the moment.
LinkMatch says my subscription or trial has expired, but I paid!Don’t worry :) Please reach out to us at firstname.lastname@example.org or through our chat at linkmatch.net and we’ll fix it!